Privacy Policy
Effective and last updated: November 11, 2026
The short version
- We collect the contact and property details you give us when you ask for a quote, on this website or through a Facebook or Instagram lead form.
- We use them to contact you about your request, prepare your quote and do the work if you hire us.
- We do not sell your personal information, and we do not share it with other businesses for their own marketing.
- You can ask us at any time to stop contacting you, or to see, correct or delete your information, by emailing customers@washbuddybiz.com.
1. Who we are
This website, washbuddybiz.com, is operated by WashBuddy Biz LLC ("WashBuddy," "we," "us" or "our"). We provide rain gutter, downspout and roof drain cleaning, dryer vent cleaning and pressure washing for property managers and property owners. This policy explains what personal information we collect, how we use and share it, and the choices you have.
It covers information we collect through this website, through lead forms on Facebook and Instagram (Meta), and when you contact us by phone or email.
2. Information we collect
Information you give us
When you request a quote on this website, fill out one of our lead forms on Facebook or Instagram, or call or email us, you may give us:
- Contact details: your name, email address, phone number and company name.
- Role and property details: your job role (for example, property manager or maintenance manager), the number of properties or buildings you manage, property addresses, and the services you are interested in.
- Quote details: whether you have a competing quote, copies of quotes you choose to send us, and anything else you write in a message to us.
Information from Meta lead forms
If you submit one of our lead forms on Facebook or Instagram, Meta sends us the answers you entered in that form. Some fields, such as your name, email and phone number, may be prefilled by Meta from your profile; you can review and edit them before you submit. We only receive what is in the form you submit. We do not receive your Facebook or Instagram password, your friends list or your private messages. Meta's own use of your information is covered by Meta's Privacy Policy.
Information collected automatically
When you visit this website, our hosting and security provider (Cloudflare) automatically processes standard technical information such as your IP address, browser type, device type, the pages you request and the date and time of your visit, in order to deliver the site and protect it from abuse. Our pages also load fonts from Google Fonts, which receives your IP address when your browser requests them.
This website does not currently use advertising cookies, the Meta Pixel or other tracking pixels. If we add them in the future, we will update this policy first and explain how to opt out.
3. How we use your information
- To respond to your request, contact you about it, and prepare and send your quote.
- To schedule, perform and document the work if you hire us, including before-and-after photos of the property and certificates of completion.
- To send invoices, process payments and complete vendor onboarding or compliance paperwork you or your company request.
- To follow up with you about your quote or about services you have shown interest in. You can opt out at any time (see section 6).
- To understand which of our ads and forms work, using totals and counts (for example, how many people requested a quote from a given ad).
- To keep our website and records secure, prevent fraud, and comply with legal obligations.
4. How we contact you
When you request a quote, you ask us to contact you. We will reach out using the phone number or email address you gave us, by phone call, email or text message, about your request and our services. Message and data rates may apply to texts. You can tell us to stop at any time: reply STOP to any text, use the unsubscribe link in any marketing email, tell us on a call, or email customers@washbuddybiz.com.
5. How we share your information
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only as follows:
| Who | Why |
|---|---|
| Our service crews and subcontractors | To perform the work at your property. They receive only what they need for the job, such as the property address and an on-site contact. |
| Service providers that run our business | Our customer relationship software (Pipedrive), email (Google Workspace), website hosting and security (Cloudflare), and website form delivery (FormSubmit). They process information on our behalf and may not use it for their own purposes. |
| Meta | When you use a Facebook or Instagram lead form, Meta collects and delivers your submission to us under its own terms and privacy policy. |
| Your company's vendor platforms | If your company asks us to register as a vendor (for example, through a vendor compliance portal), we provide our business and insurance information there at your company's request. |
| Legal and safety | When required by law, to respond to legal process, or to protect the rights, property or safety of WashBuddy, our customers or others. |
| Business transfers | If WashBuddy is involved in a merger, sale or transfer of assets, your information may be transferred as part of that transaction, subject to this policy. |
6. Your choices and rights
You can, at any time:
- Opt out of contact: ask us to stop calling, texting or emailing you.
- Access: ask what personal information we hold about you.
- Correct: ask us to fix information that is wrong.
- Delete: ask us to delete your information. We will delete it unless we need to keep part of it for a legal or accounting reason (for example, records of work we performed and invoices), in which case we will tell you.
To make a request, email customers@washbuddybiz.com or call (619) 665-2011. We may need to confirm your identity before acting on a request. We will respond within 45 days, and we will not treat you differently for exercising your rights.
California residents: under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you have the rights above to know, access, correct and delete your personal information, and the right not to be discriminated against for using them. We do not sell or share personal information as those terms are defined in that law, and we do not use or disclose sensitive personal information for purposes that would give you a right to limit it. In the past 12 months we collected the categories of information described in section 2 (identifiers, professional or employment-related information, commercial information about the services you requested, and internet activity on this site), from the sources described there, for the purposes in section 3, and disclosed them only to the categories of recipients in section 5. You may use an authorized agent to make a request on your behalf.
7. How long we keep information
We keep lead and quote information for as long as it is useful for following up on your request, and for up to three years after our last contact with you. If you become a customer, we keep job, invoice and service records for as long as needed for our business, tax and legal obligations. When we no longer need information, we delete it or make it anonymous.
8. How we protect information
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections to this website, access limited to the people who need it to serve you, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children
Our services are for businesses and adult property owners. We do not knowingly collect personal information from children under 16. If you believe a child has given us information, contact us and we will delete it.
10. Links to other sites
This website and our ads may link to sites we do not control, such as Facebook and Instagram. Their privacy practices are governed by their own policies.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page. If a change materially affects how we use information we already have, we will tell you before it takes effect.
12. Contact us
WashBuddy Biz LLC
Email: customers@washbuddybiz.com
Phone: (619) 665-2011
Website: www.washbuddybiz.com